Privacy Policy — Lixen Beauty Clinic
Lixen Beauty Clinic
Legal Document

Privacy Policy

Last Updated: March 2025

Lixen Beauty Clinic (operated as a sole proprietor / DBA, "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you visit https://demo-acc.lixen.ai, contact us, or opt in to receive SMS messages from us.

01

What Information Is Collected

What information is collected: We collect personal information you provide directly and data gathered automatically when you use our website or services, including name, email address, phone number, medical history relevant to treatment, payment details, device/browser data, and cookie-based usage data.

Information You Provide Directly

  • Full name, email address, and phone number
  • Treatment interests and aesthetic goals
  • Medical history and health information relevant to your treatment (collected at consultation)
  • Payment information processed through our secure booking platform

Automatically Collected Information

  • Device type, browser type, and operating system
  • IP address and general geographic location
  • Pages visited, time spent, and referring URLs
  • Cookie and tracking data (see Section 6)
02

How User Data Is Used

How user data is used: We use the information we collect to schedule and manage appointments, provide personalized treatment recommendations, send service communications, respond to inquiries, send marketing messages (only with opt-in consent), improve our services, and comply with applicable laws.

  • To schedule, confirm, and manage your appointments and consultations
  • To provide personalized treatment recommendations and aftercare guidance
  • To send appointment reminders, confirmations, and service-related communications
  • To respond to your inquiries and provide customer support
  • To send marketing and promotional communications (only if you have opted in)
  • To improve our website, services, and client experience
  • To comply with applicable laws and regulations
03

SMS Opt-In Details

SMS opt-in details: By providing your phone number and checking the SMS consent checkbox on our booking form at https://demo-acc.lixen.ai/booking-page-685920, you opt in to receive text messages from Lixen Beauty Clinic. Two separate unchecked checkboxes are presented — one for non-marketing service messages and one for marketing and promotional messages. Consent is not required as a condition of booking or purchase.

Message Types

  • Appointment confirmations, reminders, and scheduling updates
  • Post-visit follow-ups and aftercare guidance
  • Promotional messages about services, offers, or new treatments (marketing opt-in only)
  • Service notifications and account-related updates

Message Frequency & Rates

Message frequency varies based on your appointment activity. Message and data rates may apply. Contact your wireless carrier for questions about your plan.

Opt-Out Instructions

Reply STOP to any SMS to unsubscribe at any time. You will receive a confirmation message. To re-subscribe, opt in again as you did initially.

Help & Support

Reply HELP to any SMS for assistance, or contact us at [email protected] or +1 717 962 2447.

04

Mobile Information Sharing Statement

Mobile information sharing statement: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services necessary to deliver your messages. We do not sell, rent, or trade your phone number or opt-in consent to any outside party.

  • Your mobile information is used exclusively to deliver the SMS services you have consented to receive
  • Information sharing to subcontractors providing support services is permitted under confidentiality agreements
  • Text messaging originator opt-in data and consent will not be shared with any third parties
05

How We Share Your Information

We do not sell your personal information. We may share your information only in these limited circumstances:

  • Service Providers: Trusted vendors assisting in operating our website, booking system, or communications — bound by confidentiality obligations
  • Legal Compliance: When required by law, court order, or governmental authority
  • Business Protection: To protect the rights, safety, or property of Lixen Beauty Clinic, our clients, or others
06

Cookie & Tracking Practices

Cookie and tracking practices: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our content. You may adjust cookie preferences through your browser settings at any time. Disabling cookies may affect certain features of our website.

We do not use tracking technologies to collect sensitive personal information without your explicit consent.

07

Data Security and Handling

Data security and handling: We implement industry-standard security measures — including encryption and secure data storage — to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We retain your data only as long as necessary to fulfill the purposes described in this Policy.

No method of internet transmission or electronic storage is 100% secure. While we apply commercially acceptable safeguards, we cannot guarantee absolute security.

08

User Rights

User rights: You have the right to access, correct, delete, and opt out of communications related to your personal information. To exercise any of these rights, contact us at [email protected] or +1 717 962 2447.

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Opt out of marketing communications at any time
  • Withdraw SMS consent at any time by replying STOP
09

Retention of Information

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Policy. If you opt out of SMS messaging, we retain your number and opt-out status solely to ensure compliance with your request.

10

Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we become aware that a minor has submitted information to us, we will promptly delete it.

11

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before submitting any personal information.

12

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last Updated" date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the updated Policy.

13

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Lixen Beauty Clinic

Address 8888 Stanton Ave, Buena Park, CA
Hours Sun–Sat, 10:00 AM – 10:00 PM
Effective Date March 2025